FAQs: Grime Time, Inc.
Got questions? We’ve got answers. Below are some of the most common questions we hear from our customers about our services, policies, and what to expect when working with Grime Time, Inc.
General Questions
Q: What services do you provide?
A: We specialize in professional cleaning for restaurants, bars, and food service businesses, including daily janitorial, deep cleaning, soft washing, and hard floor care. If it gets dirty, we can clean it.
Q: How do I schedule a cleaning?
A: Contact us via phone, email, or our online form. We’ll discuss your needs, schedule a walkthrough if necessary, and provide a detailed quote.
Q: Do you require a contract?
A: For recurring services, we often set up service agreements to ensure consistency and clarity. One-off deep cleaning services do not require a long-term commitment.
Q: What areas do you service?
A: We primarily serve the Portland, Oregon metro area and surrounding communities, but let us know if you’re outside this range—we’re always looking for opportunities to grow.
Scheduling and Access
Q: What are your hours of operation?
A: We operate 24/7, allowing us to clean during off-hours to minimize disruption to your business.
Q: Do I need to be present while you clean?
A: Most clients provide access instructions, and we handle the job while you focus on your business. You’re welcome to be on-site if you prefer, but it’s not required.
Q: How do you handle keys and security codes?
A: We take security seriously. Our team follows strict protocols for handling keys, security codes, and access to your facility. Keys can be returned after the job or left securely on-site, based on your preference.
Payments and Pricing
Q: How much do your services cost?
A: Pricing varies depending on the size of your space, the scope of work, and the frequency of service. We provide clear and detailed estimates before starting any job.
Q: When is payment due?
A: Payment is due upon completion of the job unless otherwise agreed. For projects over $1,000, we may require a 50% deposit upfront.
Q: What payment methods do you accept?
A: We accept online payments, mailed checks, or checks at the time of service.
Q: Do you charge extra for supplies?
A: Supplies are typically included in our pricing for recurring services. For deep cleaning or one-off jobs, we may charge separately for specialty supplies, which will be clearly outlined in your quote.
Services and Policies
Q: How long does it take for floors to dry after waxing?
A: Floors are typically dry within 1.5 hours after the final coat of wax. For safety, no one should walk on the floors until they are fully dry.
Q: Can you clean around furniture, or do I need to move it?
A: Small items like chairs, garbage cans, and lightweight tables should be moved prior to our arrival. For seamless floor cleaning, furniture must be moved out of the area completely.
Q: What happens if there’s an issue with the service?
A: If something doesn’t meet your expectations, let us know right away. We’re committed to making it right and ensuring you’re satisfied.
Q: Can I reschedule or cancel a service?
A: We understand that plans change. For cancellations or rescheduling, please notify us at least 48 hours in advance to avoid any cancellation fees.
Special Considerations
Q: Is it safe to walk on the floors during a cleaning?
A: No. Once floor stripping or waxing begins, the surface is extremely slippery and hazardous. For everyone’s safety, access to the work area is restricted until the job is complete and the floors are dry.
Q: What if I need access during a floor care project?
A: Let us know in advance, and we’ll work with you to minimize disruption. However, please be aware that interruptions could result in delays or additional charges.
Q: Do you provide maintenance recommendations?
A: Yes! After completing a project, we’ll provide you with a guide for maintaining your floors, equipment, or other cleaned areas to keep them looking great between services.
Why Grime Time?
Q: What makes Grime Time different from other cleaning companies?
A: We specialize in the restaurant and food service industry, which means our processes and expertise are tailored to your unique needs. With over a decade of experience, a dedicated team, and state-of-the-art technology, we deliver consistent, high-quality results that others can’t match.
Q: Are your staff trained?
A: Absolutely. Our team undergoes rigorous training using detailed cleaning guides, instructional videos, and hands-on mentoring to ensure they meet our high standards.
Q: How do you ensure quality?
A: We use advanced scheduling and communication tools to monitor every job. Our supervisors conduct regular inspections to ensure the work meets your expectations and ours.
Still have questions? Don’t hesitate to reach out! We’re here to help and happy to answer anything you want to know about Grime Time, Inc.